Omotergents Return & Refund Policy

This document sets out the official return, refund, and product warranty policy of Omotergents. This policy is designed in accordance with the Consumer Protection Act 68 of 2008 (South Africa) and outlines the circumstances under which products purchased from Omotergents may be returned, replaced, or refunded.

Preparing Products for Return

To ensure that your return request is processed efficiently, customers are required to prepare products for return in accordance with the following requirements:

• Products must be packaged securely to protect them during transit.
• The return reference number provided by Omotergents must be clearly marked on the outside of the parcel.
• All accessories, caps, packaging materials, and components originally sold with the product must be included.

1. Returning Unwanted Products

1.1 Conditions for Returns

• The product must be unused and undamaged.
• The product must still have its original labels and safety seals intact.
• The product must be returned in its original packaging.
• The product must include all accessories and components supplied at the time of purchase.
• A return request must be logged within seven (7) days of delivery or purchase.

1.2 Non-Returnable Products

• Products that have been opened or used.
• Products removed from their original packaging.
• Cleaning chemicals or detergents where the safety seal has been broken.

1.3 Return Address

Note: Customers are responsible for the cost of returning unwanted products unless the return is due to an incorrect, defective, or damaged product.

1.4 Refund Processing

Once the returned product has been received and inspected to ensure compliance with this policy, Omotergents will process an exchange or refund within ten (10) business days.

2. Incorrect Products

If a product delivered to you is incorrect or does not match the description provided at the time of purchase, you must notify Omotergents as soon as reasonably possible. In accordance with the Consumer Protection Act, Omotergents will arrange collection of the incorrect product at no cost to the customer within the Republic of South Africa.

Once validated, customers may choose:

• Delivery of the correct product (subject to availability).
• A full refund of the purchase price within ten (10) days.

3. Products Damaged on Delivery

If a product is damaged, leaking, or missing components at the time of delivery or collection, the customer must notify Omotergents as soon as possible. The product must be returned for inspection. Once validated, Omotergents will replace the product or issue a refund.

4. Charges and Refund Methods

If a product is returned without all components or packaging originally supplied, Omotergents reserves the right to deduct the value of missing items or refuse the return.

Refunds will be processed using the original payment method:

• Credit card: Refunded to the same credit card.
• Instant EFT: Refunded to the customer's nominated bank account.
• Cash: Refunded in cash.